Refund & Cancellation Policy

1. Connects & digital credits

Connects, job-posting credits, and similar digital items are generally non-refundable once purchased, because they are consumable and made available immediately. Unused credits remain in your account until used or your account is closed.

2. Subscription plans

• Paid plans are billed in advance for the period you select. You can cancel at any time; cancellation stops future renewals.
• We do not provide pro-rated refunds for partial periods unless required by law.
• If you were charged in error or due to a technical fault, contact us and we will make it right.

3. Project & escrow payments

Payments funded into escrow for a project or milestone are governed by the agreement between the employer and the worker. Funds are released for accepted work; where work is not delivered as agreed, the parties may request a refund or dispute resolution according to the milestone terms. Jobistic may assist but is not a party to the underlying contract.

4. How to request a refund

Email billing@jobistic.io with your account email, the invoice number (from your Billing section), and the reason for the request. Eligible refunds are returned to the original payment method within the processor’s standard timelines.

5. Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Fraudulent chargebacks may result in account suspension.

6. Changes

We may update this policy; the version in effect at the time of your purchase applies to that purchase.